Fast, Easy Returns at trueFIBER.com
Not satisfied? No worries!
How it works:
1) Submit your return. Contact our team within 30 days of receipt for a refund or replacement. Your item must be unused and in the same condition that you received it (original/unopened packaging).
2) You'll receive an RMA number with return shipping instructions.
3) Yep, it's that easy!
After we receive your return, we will reach out via email. If your refund is approved, it will be processed and a credit will be applied to your original form of payment.
Damaged Item or Fulfillment Mistakes
Sometimes items are damaged in shipment and other times, a wrong item is sent. If this happens, please let us know within 30 days of receiving your package so we can take care of this right away.
Late or Missing Refunds
Refunds take time. Please check with your bank or credit card company. If you still need assistance, we're here info@trueFIBER.com
We only exchange items if they are defective or damaged. If you need to make an exchange, send us an email at info@trueFIBER.com.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
We suggest using a trackable shipping method and/or purchasing insurance for your shipment. We can't guarantee we'll receive your return so this option gives you a little peace of mind.